FAQ - Getting Started
Q. How do I download your Software?
A: Please refer to the Download instructions for a more detailed guide on how to download our software based on the type of browser you will be using.
Q. After installation, how do I get to the games?
A: Once the installation is done, the software will need to upgrade to the most current version. This process will begin immediately after you complete the installation. It is fundamental that you don't stop the upgrading process, because by doing so you will be corrupting the software and you are going to have to uninstall the program and reinstall it again. Once the software has been upgraded, you will be taken into the lobby with the list of the games currently going on.
Q. After my registration I failed to get a confirmation email. Does this mean I can't start playing?
A: Not at all, the confirmation email is simply a way in which we verify your account. When you get the confirmation email, you simply need to click on the link and your account will be successfully verified, thus allowing you to proceed with real money transactions. If within fifteen minutes from your registration you haven't received a confirmation email, please click on the Live Help button to be connected with a Customer Support Representative, or you can send an email to support@paynorake.com. If you choose to do this, please provide a brief description of what your situation is, so that the support team at PayNoRake.com can resolve your issue in a timely manner.
Q. How can I retrieve a password I have forgotten?
A: Passwords cannot be retrieved for security reasons. This means you'll need to create a new password. You can contact our Customer Service Department so that they can assist you in the creation of a new password.
Q. If I just want to change my password, how can I do it?
A: You can change your password from the game lobby by simply clicking on "Options", and then, "Change Personal Information". When you do this a browser will open, and once there you will be asked to provide your current password and then your desired new one. If you are unable to request a reset password link, please contact our 24/7 Customer Service Team
Q. How do I change my account Sign in Name?
A: PayNoRake.com doesn't allow users to change their sign in names for security reasons. However if special circumstances arise, like for example you used your real name as your sign in, or you are being harassed by other players, please send an email to support@paynorake.com, and we will consider your request accordingly.
Q. I would like to play under different names; can I have more than one poker account?
A: No. Each player is only allowed one account at the PayNoRake.com.
Q. How can I help keep my PayNoRake.com account secure?
A: Password protection is your responsibility. Never reveal your PayNoRake.com's account information to anyone. We will never ask you to send your password to us, and the only place you will need to use it is when logging in to the PayNoRake.com poker software. We recommend that you change your password regularly.
Q. I am not getting PayNoRake.com's emails delivered to my inbox.
A: This may be a result of your email provider mislabeling your PayNoRake.com emails as SPAM. If so the problem is easily corrected, see the White List Page for instructions.
Q. I have an issue that has not been satisfactorily addressed by PayNoRake.com. Who can I complain to?
A: PayNoRake.com is licensed and regulated under the rules of the Kahnawake Gaming Commission. Should you at any time feel the need to lodge a complaint, discuss an issue or raise any concern you may have, please contact the Kahnawake Gaming Commission by email.
Please be aware that the complaint must be submitted to the Commission not less than seven (7) days and not more than six (6) months after date on which the subject matter of the complaint first arose.
